I have ordered the kitchen cutlery bank of drawers to be 950mm wide as I wanted to avoid the spill over to the second drawer which always happens. I paid $200.00 for the drawer to be made to this width and I was told it would come with a cutlery tray to fit.
When the drawer was installed the cutlery tray was missing from the large set of drawers, but a smaller one was installed on the 630mm wide drawers. This was not what I ordered.
So ever since then I have been on a weekly basis reminding my SS, who was calling the kitchen company asking where the cutlery tray was.
The kitchen company said that they did not have a cutlery tray in that size - not true as I saw it in one of the Rawson show homes and thankfully took a picture of it, which was emailed to the kitchen company.
Excuses after excuses from the kitchen company, but I was not going to back down. I wanted that cutlery tray.
Yesterday, two kitchen cupboard doors were replaced and my cutlery tray was finally installed in the correct drawer.
It only took them two months. Wouldn't it have been a lot easier if they did it from the start.